Customers and non-customers of the bank can use Calpay as long as they sign up to the solution.
Once the sign up process is successful, you can start performing transactions instantly.
It is possible to reset your password on the platform by clicking on the “forgot your password? Click here to reset” and following the prompt.
The limits set on the source channel of payment (bank accounts, cards and mobile money) applies to every transaction.
CalPay is an Internet-based payment gateway solution which facilitates online payments using any brand of MasterCard or Visa Card issued locally or by any foreign bank, MTN Mobile Money wallet or CalBank Account.
Yes, CalBank can be used anywhere provided there is internet connection.
No, you only add CalBank accounts to the platform to make payments from. However, you can add other bank Visa/MasterCards which means you have indirectly linked your other Bank Account to the App.
No, you can only add your MTN mobile money wallet to your profile.
Yes, you can add a card from another bank to the platform once you can provide the exact amount (minimal) debited on the card during the process of adding the card.
Yes, you can purchase airtime for all networks.
Yes, you can easily pay your school fees to the schools available on the platform using any of the channels available.
Yes, you can see all transactions you have performed on the platform by going to the “History” tab selecting “Paid invoices”
You can make payments to a number of merchants on the platform and these merchants are categorized under the “CalPay and Virtual Shop ” section. Example Restaurants, Pharmacies, Hotels etc.
Yes, you can order items from shops in the “Virtual Shop” and laisse with merchant for delivery.
The CalBank App debits your card and credits your Calpay wallet on the platform by way of validation. This is a measure taken to curb fraudulent activities.
Yes, you can purchase surfline, Vodafone broadband and busy4G on the platform.
Yes, the CalBank app is able to scan QR to make payments to merchants who accept it.
Yes, once you have signed onto the platform, you have a CalPay wallet automatically and you can load this wallet from your CalBank account, Cards and Mobile Money wallet. You can use the CalPay wallet to make payments as all the other channels and this wallet only depends on internet to work and not any bank or telco network.
Yes, you can locate CalBank branches, CalBank ATMs, CalBank POS merchants and CalBank Agent locations across the country on the platform.
You can go to the “Support” section on the platform, send a mail on your complaint/suggestion or you can also call 0800500500 and you will be assisted.