Proxy Pay

Proxy Pay is a service that allows a customer (individual or Corporate) of a financial Institution to register a mobile number or an alias that is uniquely mapped to their bank accounts. Payments from other parties to that account will require provision of the alias or phone number only.

Please follow the steps below to register on the mobile banking service;

Dial *771#>> Select Option 7 (Other Services)>> Select Option 4 (Proxy Services)>> Select Option 1 (Register Proxy)>> Select Source Account>> Select phone number to use as proxy ID

 

No. You can only link one telephone number or an alias to one bank account.

No, you cannot link your phone number or same alias to different account in different banks.

Yes. Please follow the steps below to unsubscribe

Dial *771#>> Select Option 7 (Other Services)>> Select Option 3 (Delete Proxy)>> Select proxy ID to delete>> Enter your PIN

You don’t need a smartphone to receive or send money using a proxy identifier.

Payments to your phone number will still go to your bank account but it is advisable to inform your branch or contact center for de-registration.

Yes. Please follow the steps below to register your corporate account

Dial *771#>> Select Option 7 (Other Services)>> Select Option 4 (Proxy Services)>> Select Option 1 (Register Proxy)>> Select Source Account>> Input text to use as proxy ID

Please call your branch or our contact center on 0800 500 500