Privacy, Security & Fraud

Privacy Policy: Keeping Your Information Safe and Secure

Highlights Of Our Commitment To You

  • We do not sell customer information to third parties.
  • We do not share customer information with outside parties who may wish to market their products to you.
  • We safeguard your customer information carefully.
  • We are committed to protecting your customer information in every transaction, at every level of our organization.
  • We are committed to helping you protect your privacy every day.

Bank Account, ATM Card and VISA Card Security Tips

Bank Account Security Tips
•    Report lost or stolen cards and cheques immediately.

  • Review account statements carefully. Regular account review helps to quickly detect and stop fraudulent activity. Ask about suspicious charges.
  • With CalBank Online Banking you can monitor your account online any time and as frequently as you like.
  • Limit the amount of information on cheques. Don’t print your ATM PIN number on your cheques.
  • Store new and cancelled cheques in a safe and secure location.
  • Carry your cheques book with you only when necessary.

ATM Card and VISA Card Security Tips
•    Always keep your ATM or VISA card in a safe and secure place. Treat it as you would cash or cheques. Contact CalBank immediately if your card is lost or stolen, or if you suspect unauthorized use.

  • Do not send your card number through email, as it is typically not secure.
  • Do not give out your card number over the phone unless you initiated the call.
  • Regularly review your account statements as soon as you receive them to verify transactions. Contact CalBank immediately if you identify any discrepancies.
  • If you have forgotten your PIN or would like to select a new one, please visit your nearest CalBank location.
  • To protect your account, CalBank recommends that you change your Personal Identification Number (PIN) every six months.
  • Cancel and cut up unused ATM and other cards.
  • If you receive a replacement card, destroy your old card.
  • When selecting a Personal Identification Number (PIN) don’t use any number or word that appears in your wallet (such as name, birth date, or phone number).
  • Ensure no one sees your PIN when you enter it.
  • Memorize your PIN. Don’t write it down anywhere, especially on your card, and never share it with anyone.
  • Safe-keep or securely dispose of your transaction receipts.

When using your card at an ATM:
•    Be aware of your surroundings and exercise caution when withdrawing funds.

  • Watch for suspicious persons or activity around the ATM. If you notice anything out of the ordinary, come back later or use an ATM elsewhere. If you observe suspicious persons or circumstances, do not use the ATM at that time. If you are in the middle of a transaction, cancel the transaction, take your card and leave the area, and come back at another time or use an ATM at another location.
  • Ensure no one sees your PIN when you enter it.
  • Refrain from displaying cash, and put it away as soon as your transaction is completed. Wait to count your cash until you’re in the safety of a locked enclosure, such as a car or home.
  • Safe-keep or securely dispose of your ATM receipts.