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Step 1: Lodge your complaint using any of these channels: Live Chat on our website or through our social media handles i.e. Facebook, Twitter, Instagram or via email at customercare@calbank.net; by calling us toll-free on 0800500500 or on 0302739900. You can also visit any of our branches to lodge your complaint.

Step 2: If after 20 working days of lodging a complaint and you are still not satisfied with our services, lodge a complaint to:

  • The Head, Financial Stability Department, Bank of Ghana,
    P. O. Box GP 2674, Accra for assistance.
  • Or Email complaint to complaints.office@bog.gov.gh
  • Or call BoG on 0302 665005

Step 3: If after 20 working days of lodging your complaint to the Bank of Ghana and it’s not resolved, you can take legal action.

Do not forget to collect your unique registration number after lodging your complaint.

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