Scams and phishing emails often seem legitimate but are in fact attempts to steal personal information that could be used to conduct fraudulent payments or convince you to do things that could be detrimental to your own financial security.
Your Security is Our Priority.
Your Security is Our Priority.
Scams and phishing emails often seem legitimate but are in fact attempts to steal personal information that could be used to conduct fraudulent payments or convince you to do things that could be detrimental to your own financial security.
How CalBank Protects You
Login Name and Password Protection
Your CalBank Online Banking username and password are your first line of security and must be kept confidential. Sharing login details—even with trusted individuals—can lead to fraud. CalBank safeguards your credentials with strong encryption and secure authentication systems.
Multi-Factor Authentication (MFA)
CalBank uses Multi-Factor Authentication (MFA) on its Internet and Mobile Banking platforms to add an extra layer of security. Even if a password is compromised, access is blocked without the one-time password (OTP) sent to your registered phone or email, ensuring safer logins and transactions.
Best Practices for Safer Banking
While we are committed to protecting your data, your role as a digital banking user is equally important. Practicing good cybersecurity hygiene can significantly reduce your risk of falling victim to fraud or identity theft.
We recommend using strong, complex passwords that are difficult to guess. Avoid common phrases, names, or dates of birth. It is advisable to change your passwords regularly and avoid reusing them across different platforms. For mobile banking, consider enabling biometric authentication such as fingerprint or facial recognition, and secure your device with app locks.
Never access your bank accounts from public or shared computers and always remember to log out fully after your session — simply closing your browser or app may not be enough to secure your information. Practicing these habits consistently can go a long way in protecting your financial data.
Recognizing and Avoiding Cyber Threats
Cybercriminals often use phishing—posing as trusted organizations through emails, texts, or calls—to deceive people into sharing confidential information.
Be cautious of suspicious messages requesting links, login details, or downloads. CalBank will never ask for your password or confidential information via email, SMS, or phone.
Remain alert with unsolicited messages, trust your instincts, and contact CalBank immediately if anything seems suspicious.
A Joint Commitment to Security
CalBank’s cybersecurity strategy is rooted in advanced technology, trained professionals, and collaboration with both local and global stakeholders in information security. However, a truly secure banking ecosystem can only be achieved with active participation from our customers.
We invite you to take ownership of your digital safety by staying informed, adopting best practices, and engaging with our training materials. Together, we can build a secure and trusted digital banking future.
Report Suspicious Activity Promptly
We rely on our customers to be our eyes and ears in the digital world. If you encounter anything that feels suspicious — whether it’s an unfamiliar transaction, a fraudulent message, or a questionable phone call — report it to us immediately.
You can reach CalBank’s Customer Support through the following channels:
Reporting promptly allows us to take swift action, protect your account, and help us safeguard other customers.
Report Suspicious Activity Promptly
We rely on our customers to be our eyes and ears in the digital world. If you encounter anything that feels suspicious — whether it’s an unfamiliar transaction, a fraudulent message, or a questionable phone call — report it to us immediately.
You can reach CalBank’s Customer Support through the following channels:
Reporting promptly allows us to take swift action, protect your account, and help us safeguard other customers.
