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Step 1: Lodge your complaint using any of these channels: Live Chat on our website or through our social media handles i.e. Facebook, Twitter, Instagram or via email at firstname.lastname@example.org; by calling us toll-free on 0800500500 or on 0302739900. You can also visit any of our branches to lodge your complaint.
Step 2: If after 20 working days of lodging a complaint and you are still not satisfied with our services, lodge a complaint to:
Step 3: If after 20 working days of lodging your complaint to the Bank of Ghana and it’s not resolved, you can take legal action.
Do not forget to collect your unique registration number after lodging your complaint.
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