Accra, Ghana – September 26, 2025:
CalBank PLC has once again reaffirmed its position as a leading force in Ghana’s banking sector, winning three distinguished awards at the 36th Chartered Institute of Marketing, Ghana (CIMG) Annual National Marketing Performance Awards held on Friday, 26th September 2025.
The Bank received recognition under the Business Banking Category as:
1️⃣ Best Bank in Customer Satisfaction
2️⃣ Best Performance in Net Promoter Score (NPS)
3️⃣ 1st Runner-Up in Service Quality
These awards underscore CalBank’s unwavering commitment to delivering exceptional customer experiences, providing reliable financial solutions, and continuously raising the bar in banking service quality.
Speaking after the event, Laurinda Addy, Head of Customer Experience of CalBank, dedicated the triple recognition to the Bank’s customers and staff, emphasizing that the awards are a testament to the trust of clients and the hard work of employees.
“These recognitions reflect our focus on customer-centric banking and the efforts of our staff to always go Above & Beyond. While we celebrate this achievement, it also serves as a charge to continue innovating, listening to our customers, and delivering excellence every step of the way,” she noted.
As CalBank celebrates this milestone, it remains resolute in its mission to deliver value-driven banking services while fostering growth and trust among its customers, stakeholders, and the wider Ghanaian community.
About CalBank
Established in 1990, CalBank PLC is one of Ghana’s leading indigenous banks, providing a broad range of banking and financial services to corporate, SME, and retail clients. The Bank is driven by its core values of Responsible, Effective and Decisive (R.E.D). CalBank has 38 branches and over 2200 agents within Ghana.
For media inquiries, please contact:
Marketing Department
CalBank PLC
Email: mkt@calbank.net
